For Clients and Service providers
THE SERVICES WE OFFER
We offer a whole range of services from dedicated business tools and management to physical services around the world all interconnected on the Youcall-it.com Service Platform
Dedicated Business Services
Services built around Global relationships
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Working in partnership with OEMs as well as key parts distribution companies we identify, source and provide solutions tailored for any requirement within IT and business services.
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We identify best in breed service providers who then work with us directly via our platform to provide full managed services for your business.
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Provision of multiple help-desk and management options for on or off shore support. We work globally and so do many of our service providers.
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Spares management, our systems link directly to spares providers.
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Asset management: our platform allows you to see your supported equipment, spares equipment, locations and users on demand. A great product for managing multiple or global estates.
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Logistics – We work directly with logistics companies and systems on a global scale to manage spares and equipment delivery. We also work with our service providers to offer a choice of in country logistics options as well.
Physical Services
Provided by our Global Network
Managed services – Our platform is connected to 100’s of globally located service providers.
We work alongside our partners to bring you the best options for your requirement and management as required.
Hardware - Partner program member with key industry manufacturers.
Spares – Spare parts and distribution, Warranty and asset management.
Solution management, managed services, independently verified service providers, integrated platform with “One world delivery”.
IT solutions include Field Services, Helpdesks, Project management, SLA management, Implementation, IMAC/D across a broad spectrum of technologies.
Extended services via partner network include, Recruitment, Web development, Data centres, Virtualisation and Software services.
Hardware supported includes Printers, Servers, Networks, EPOS, RFID, AV, Monitoring and in house retail equipment, (ie Prodco)
Interconnected Services
Combined with our Platform provides incredible power
Full service management system with SLA measurement.
Contract creation tools.
Project management tools.
Unified service system, universal way of working.
Pro-active management of service or project events, intelligent escalations.
Instant add of capability for service providers and clients via the Youcall-it.com network.
Create, define and manage end clients estates, equipment lists.
Asset management – manage and locate spares globally.
Direct client to provider service management.
Project and Service support teams to manage services on and off tap.
Dedicated account manager for system related items.
Dedicated private conversation rooms, with translation integration.
Agenda style management options for live management.
Global map styled call monitor – for the complete perspective.
Could you benefit from our services? Contact us today